Returns & Exchanges

At Staey, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and unwashed apparel. If your new pieces don't fit perfectly or match your style, we are here to help you find the right exchange or process a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing